Meet & Greet Only book if you land before 18:00 Terms & Conditions

Orange Parking - Terms and Conditions
1 Definitions

“Services” are those as detailed on the booking form and Purchase Order
“Vehicles” means all and all motorized vehicles including all types of cars, caravan, mobile home, transit van, motor bicycle excluding all forms of commercial vehicles over 3 tonnes.
“Full Paperwork” means the booking form and purchase order.
“Drop-Off” means the time you drop-off your vehicle with our representative at the start of the storage period. You must call us when you are 20 minutes away from Drop-off to re-confirm the exact drop-off time.
“Pick-Up” means the time that you agree to pick-up your vehicle from our representative at the end of the storage period. The SCHEDULED time of your flight arrival is given on the booking form. The Pick-Up must be completed no later than 2 hours after the SCHEDULED flight return time. For example, if your flight is due in at 7am, pick-up must be completed no later than 9am. For charges for late pick-up please refer to clause 9.

2 Abide By Terms

By making use of our organisation and its services you:
(i) Will be deemed to be aged 18 or over, not under any disability which would impair your judgement or use of the services and that you have read and understood this agreement and agree to be bound by its terms and conditions. Where you are entering into an agreement on behalf of an organisation you confirm that you have the legal right to do so.
(ii) Confirm that your vehicle is roadworthy, in compliance with all relevant Road Traffic Legislation in England and that that it has a current MOT and valid road fund licence (where either or both are applicable) and at least the current legislation requirements for insurance.
(iii) Confirm that your vehicle does not contain or hold any items which are in any way dangerous, illegal and always abide by any laws relevant or applicable to this agreement. This would include, but not be limited to, prohibited or stolen items, controlled drugs, toxic, flammable, explosive or other potentially dangerous or damaging items including gas bottles, aerosols, paints, firearms and ammunition, animals, items that encourage vermin or other pests that may cause disease or infection.

3 Payment

(1) The price of the services is as shown on the booking form or as provided by our Third Party booking agents
(2) All prices include VAT (where applicable) at the applicable current rates.
(3) The price is for services and does not include any insurance (which is totally your responsibility) nor any element of maintenance or full supervision. The service is to allow you a place to store your vehicle only.
(4) Full payment for services must always be made before receipt of the vehicle and be made in accordance with the booking form and/or purchase order by credit card (excluding Diners Club or other charge cards) cash, cheque (where the amount is covered by a guarantee card you must write your cheque guarantee card number, guarantee amount and expiry date on the back of the cheque). We reserve the right to exclude certain charge and credit cards.
(5) Where a payment of a deposit is made, this is non-refundable, unless you follow our cancellation policy in clause 7. If you do not cancel and do not store your vehicle then you are still responsible for payment as per the booking form.
(6) If you do not pay or there are any problems with your chosen method of payment then once you have ordered services you are still responsible for payment (except as detailed at clause 7). If we do not receive payment then we will charge you 15% compound interest per annul until we receive full cleared payment.
(7) Payment will not be deemed to have been received and cleared until it has been processed and either transferred to and reached our account or authorized by your payment provider as we, at our discretion, determine.
(8) We reserve the right to increase prices but will not do so once a Purchase order has been signed by you and we will honor any prices on booking forms. All price alterations will be published on our website. It is your responsibility to check current prices on our website.

4 Ownership & Protection

(1) You specifically confirm that you are either the legal owner of the vehicle that you are storing or that you have the specific express permission of the legal owner to leave the vehicle and enter into this agreement.
(2) You confirm that you have proper, adequate, valid insurance for the vehicle, which will cover any losses to yourself and others.
(3) You specifically agree that we have no liability and furthermore you will indemnify us for any loss resulting from any breach of this clause.

5 Security and safety

(1) The security of your vehicle remains your responsibility. You must ensure that the vehicle has functional locking and is locked with all windows etc closed, roof locked and up on a convertible and that all and any alarms or safety devices are activated
(2) It is your responsibility to advise us what alarms, trackers and safety devices as in (1) above your vehicle has and to provide us with full details of how they are activated/used.
(3) You understand that the nature of the storage may mean that, on occasions, keys are left in vehicles and accept that we have no liability in this respect.
(4) We are not, in any circumstances whatsoever, responsible for any contents of the car. This includes fixed contents, such as CD player or Satellite Navigation and any other or personal belongings, whether removable or not. We advise you to remove what you are able.
(5) You are responsible for your own safety and that of anyone with you. You specifically agree to adhere to any safety signs or instructions we give to you.

6 Storage of your vehicle

(1) By leaving your vehicle with us you accept that:
(a) The vehicle will be stored in an open air car park.
(b) We will drive the vehicle to a place we decide for storage in accordance with our efficient operation. This may mean a trip of up to 50 miles. You expressly give us permission to drive your vehicle during the period of this agreement. During the time we drive the vehicle we are covered by our insurers on a fully comprehensive basis should an accident occur but please refer to clause 8 for limitation to our liability.
(c) Whilst we use our best endeavor the security of your vehicle remains your responsibility.
(2) It is your responsibility to call us 20 minutes before the time that you want to drop-off the vehicle to finalist an exact time. You must use the telephone numbers provided on your booking form and purchase order.
(3) You are responsible for payment for storage from the date and flight time provided by you in your booking form

7 Booking and Cancellation

(1) When you make a booking with us you will be allocated a booking reference number. Without production of this by you no bookings can be confirmed.
(2) If you wish to cancel you may do so any time before 48 hours prior to the time you have agreed to store or deliver your vehicle to us (the cancellation period). Where you have not specified a time, we assume you will arrive 4 hours before your flight departure time.
(3) Cancellation must be by telephone during office hours to 0870 241 8169. The time of cancellation is the time that we register that you have cancelled.
(4) If you cancel within the cancellation period you are liable to pay a £5 booking fee.
(5) If you cancel outside the cancellation period, that is any time within 48 hours prior to the time you have agreed to store or deliver your vehicle to us then you are liable for the full amount due for the service.

8 Our liability

(1) Whilst we use our best endeavor to ensure the safety of the vehicle (trained staff, secure parking area) and we have a policy of removing unauthorized persons, the service is actually a parking service and as such is not a guarantee of safety and security for you, your vehicle or its contents.
(2) Any potential claims relating to the vehicle can only be considered before you take delivery of the car. It is therefore your responsibility to check the vehicle before taking delivery of it.
(3) You must notify us immediately about any potential claim and let us have the opportunity to inspect the vehicle.
(4) You must also notify your own insurers and the police immediately grounds for any claim arise.
(5) If we dispute the claim you must submit the claim in writing to us at the address on the purchase order.
(6) In any event our liability is limited to a claim for any damage or defect only if proved to our satisfaction and that of our insurer that it arose solely out of our negligence. In those circumstances we will organised for the repair of the defect/damage and you agree to make the vehicle available as we require. Our liability does not extend to hire car or any other costs whilst your vehicle is being repaired.
(7) You agree that we can not be held responsible for any damage or losses that did not arise solely out of our negligence. This includes incidents such as flood, fire, incidents of terrorism or war, civil disturbances and emergencies, national emergency, strike or other labour dispute, stray animals, inevitable accident, any force majeure
(8) Our liability will generally not extend to any mechanical or electrical failure to vehicles, nor any damage (including tyres punctures) caused by nature or environment or any other event because the vehicle is left without cover.
(9) We are not responsible for ensuring that you meet flight check-ins or any other time deadlines.
(10) It is your responsibility that you are at the agreed drop-off point, which will be the place in accordance with the instructions we give you, on time. We will wait 15 minutes after any agreed drop-off time. We reserve the right to make a charge of £10 if you are not at the designated pick-up point on time and we agree to return again to that pick-up point. In addition, additional storage charges will be incurred and please refer to clause 9(4).
(11) To the extent that the law allows we will not be held responsible for any loss, incidental or consequential damage, or loss arising out of the use of the services in any way, (unauthorized or otherwise), which would include any damage, accident, theft or fraud, destruction, errors, mistakes or anything whatsoever.
(12) You are responsible for providing correct information, particularly delivery information and we will not be held responsible for any losses whatsoever in this regard.

9 Removing your vehicle

(1) Vehicles can not be removed until all charges due to us, up to and including the date of removal, are paid.
(2) When removing your vehicle you must produce the full paperwork. If you have lost any part of the paperwork we reserve the right to charge a £10 loss fee. Where the paperwork is lost you confirm that the vehicle may be removed upon you producing to us your current valid passport or driving licence.
(3) You specifically agree that we are not responsible if someone else uses your full paperwork (fraudulently or otherwise) and we allow the person who produces the full paperwork to remove your car.
(4) You are solely responsible for removing your vehicle by the end date. This is either the date that our agreement (as per the purchase order) ended, or on any other date of which we have provided written notice to you (for example, if payment is not made).
(3) Collection of your vehicle must be within the pick-up time allowed. Pick-up must take place within 2 hours of the time you have given as your flight arrival on the booking form.
(4) Where the vehicle is not collected within 2 hours of the time you have given as your flight arrival on the booking form then you will be responsible for storage charges at the rate of £15 plus VAT for each hour or part thereof for the first 24 hours after the drop-off time.
(5) It is your responsibility to call us once you have cleared customs and are actually ready, having collected all your baggage, to collect your vehicle. You must then be at the collection point no more than 15 minutes after you have made this call to collect your vehicle. You must use the telephone numbers provided on your booking form and purchase order.
(6) Where you have called us to arrange a pick-up time you must adhere to this time. Our Representative will be waiting with your vehicle at the pick-up time and can only wait up to 15 minutes after the time you have stated. If you are not available within the 15 minutes time frame to pick-up the vehicle then the Representative will be unlikely to wait and you will need to telephone to rearrange the pick-up. You will be liable for additional local parking charges and, depending on the time delay, you may also be liable for additional storage charges.
(7) If you do not collect your vehicle within 2 hours of your pick-up time then for the first 24 hours thereafter you will incur storage charges at the rate of £15 plus VAT for each hour or part thereof.
(8) Where you do not move your vehicle within 24 hours of the designated pick-up time then you will be charged storage at the rate of £30 per day plus VAT at the current and appropriate rate and, subject to (9) below, will be charged this until we received full cleared payment in respect of the outstanding charges, including any interest accrued.
(9) Where the vehicle is not removed by 31 days after the end date then we will organist for the sale of your vehicle at auction. You will be responsible for all costs of the sale or disposal (including moving of the vehicle). The net proceeds of any sale (after all costs associated with the sale) will be credited to your account and we will pay any eventual excess to you without interest within 31 days of us receiving the payment. Where the payment does not cover the amount due to us, you remain responsible for payment of the balance.

10 Termination

We reserve the right to suspend or terminate the supply of services at any time by giving you 14 days notice. If this occurs we will refund the balance of any storage not yet used.

11 Other services

(1) Where you have booked any valet services, these will be undertaken by us or our agents within these Terms and Conditions.
(2) Where you have booked any services or repairs your payment to us is simply to organised the delivery and collection of your vehicle to and from the third party who will organised the services and/or repairs you require. We are not responsible for the services and/or repairs and make no warranty and accept no liability in this regard. Your agreement is purely between the provider of the services and/or repairs and you make payment directly to them and are bound by their Terms and Conditions.

12 Your information

Any services we provide to you may be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date. Any information we hold will be used in accordance with statutory controls placed on information use.

13 Assignment

(1) Any rights given cannot be transferred, sold, rented or shared in any way by you and nobody else can benefit but you.
(2) We reserve the right to assign and/or sub-contract all or any part of the supply of services but if we do this it will not affect your rights under any agreement.

14 Queries, complaints, Notices

(1) For any potential claims or complaints relating to the vehicle please refer to clause 8
(2) Any other complaint must be in writing to us at the address on the purchase order. If any complaint may amount to a breach of any term herein then you must allow us 28 days to remedy that breach.
(3) Any notices for either party must be in writing to the respective addresses which appear on the purchase order.
(4) Notices will be deemed to have been received on the 5th day after posting using Royal Mail 1st class service provided that a stamped proof of posting is obtained from Royal Mail.

15 Generally

(1) We reserve the right to vary our terms and conditions at any time and such variation takes effect when they are provided to you. This will be by hand or post or as displayed on our website. It is your responsibility to read terms and conditions on each occasion you use our services and your continued use of our services shall confirm your acceptance to be bound by the latest terms and conditions
(2) These terms and conditions supersede any and all prior representations, understandings and agreements between you and us

16 Invalidity

Each clause or any part at all of this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will not affect the enforce-ability or validity of the rest of this agreement.

17 Jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

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